Refund policy

This policy applies to paid subscriptions for WMO Tool (Free, Basic, Pro and Ultimate).

Subscription payments

Subscription charges are generally non-refundable after a billing period begins, except where required by law, where the software is materially defective and support cannot provide a reasonable remedy, or where an eligible refund is approved by WMO Tool for a direct Stripe sale or by Paddle for a Paddle sale.

Trials and cancellation

The current three-day free trial does not require payment details and does not convert to a paid subscription automatically. A customer must separately choose and confirm a paid subscription. Use the customer portal for the provider shown on your subscription or receipt, or contact support. Existing Paddle subscriptions are cancelled through Paddle; Stripe subscriptions through Stripe. Cancellation prevents future renewal but does not normally reverse a charge for a billing period that has already begun.

Mandatory rights

Nothing in this policy limits consumer rights or refund rights that cannot lawfully be excluded. For Paddle sales only, Paddle acts as Merchant of Record and may review and issue eligible refunds under its refund policy and buyer terms. For direct Stripe sales, contact WMO Tool for refund requests; Stripe provides payment processing and does not replace our responsibility for the sale.

Referral rewards

An approved refund invalidates only the 10% discount credit earned from that refunded referral. It does not invalidate unrelated rewards earned from other eligible referrals. Free trials alone do not earn referral rewards.

Request help

Use the cancellation or support link in your payment receipt or contact support@wmotool.com. Do not send full card information.